Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 1 - 20 dari 39 (0.78125 detik)   Select all      Kirim  Download A Cognitive Appraisal Process Model of Emotions and Complaining Behavior   Author:  Ro, Heejung; Mattila, Anna S. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 217-232 A Host of opportunities : an introduction to hospitality management   Author:  Hoof, Hubert B. Van; McDonald, Marilyn E.; Yu, Lawrence; Vallen, Gary K. Penerbit: Boston: Irwin     Tahun terbit: 1996     Jenis: Books A Study of Hotel Service Recovery Strategy   Author:  0'Neill, John W.; Mattila, Anna S. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 205-215 Benchmarking in tourism and hospitality industries: the selection of benchmarking partners   Author: Wober, Karl W. Penerbit: Oxfordshire: CABI Publishing     Tahun terbit: 2002     Jenis: Books - Textbook Comparison Standards in Customer Satisfaction/Dissatisfaction Research   Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 89-103 Consumer Satisfaction Theories: A Critical Review    Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 65-87 Cross-Cultural Comparisons of Tourist Satisfaction: Assessing Analytical Robustness   Author:  Dolnicar, Sara; Grun, Bettina; Le, Huong Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 137-149 Customer Indirect Voices to Service Failures: Content Analysis of E-Complaints   Author: Tannsevdi, Abdullah Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 247-261 Customer Recovery Judgments: Effects of Verbal and Non-verbal Responses   Author:  Yuksel, Atila; Cengiz, Serhat Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 233-245 Customer Value in the Tourism and Hospitality Industry A Risk-adjusted Approach   Author: Boksberger, Philipp E. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 49-63 Destination Personality and Favorable Image Creation through Mediated Experiences - Holiday Postcards   Author:  Bilima, Yasin; Yuksel, Atila Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 273-285 Different Nationalities, Different Holiday Motivations and Attribute-seeking Patterns   Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 167-185 Divers' Experiences and Their Level of Satisfaction in the Maldives - Empirical Research   Author:  Salih, Ahmed; McIntosh, Alison Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 151-165 Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?    Author:  Mil, Burak; Yuksel, Atila Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 287-297 Financial management for hospitality decision makers   Author: Guilding, Chris Penerbit: Oxford: Butterworth-Heinemann     Tahun terbit: 2002     Jenis: Books - Textbook Handbook of hospitality strategic management   Author:  Olsen, Michael (Editor); Zhao, Jinlin (Editor) Penerbit: Amsterdam: Elsevier     Tahun terbit: 2008     Jenis: Books - Textbook Handbook of hospitality operations and IT   Author: Jones, Peter Penerbit: Oxford: Butterworth-Heinemann     Tahun terbit: 2008     Jenis: Books - Textbook Hospitality business development   Author:  Hassanien, Ahmed; Dale, Crispin; Clarke, Alan Penerbit: Oxford: Elsevier     Tahun terbit: 2010     Jenis: Books - Textbook Hospitality management: a brief introduction   Author: Wood, Roy C. Penerbit: London: SAGE Publications     Tahun terbit: 2015     Jenis: Books - Textbook Image and Multiple Comparison Standards in Tourist Service Satisfaction   Author:  Gutierrez, Hector San Martin; Agudo, Jesus Collado; Rodriguez, Ignacio Rodriguez del Bosque Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 105-119  Awal  Sebelumnya  Berikutnya  Akhir Halaman   dari 2   Lompat

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