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BukuCommunication and Control Processes in the Delivery of Service Quality  
Author: Berry, Leonard L.; Zeithaml, Valarie A.; Parasuraman, A.
Penerbit: [s.l]: [s.n]     Tahun terbit: 1988     Jenis: Books
BukuServices marketing : integrating customer focus across the firm  
Author: Zeithaml, Valarie A.
Edisi: 2nd ed     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2000     Jenis: Books
BukuServices marketing : integrating customer focus across the firm  
Author: Zeithaml, Valarie A.; Bitner, Mary Jo
Edisi: 3rd ed.     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2003     Jenis: Books
BukuServices marketing: integrating customer focus across the firm  
Author: Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.
Edisi: 4th ed.     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2011     Jenis: Books - Textbook
BukuServices marketing: integrating customer focus across the firm  
Author: Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.
Edisi: 6th ed.     Penerbit: New York: McGraw-Hill     Tahun terbit: 2013     Jenis: Books - Textbook
BukuServices marketing: integrating customer focus across the firm  
Author: Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.
Edisi: 7th ed.     Penerbit: New York: McGraw-Hill Education     Tahun terbit: 2018     Jenis: Books - Textbook

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