Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 81 - 100 dari 100 (0.3125 detik)   Select all      Kirim  Download Segmentasi Nasabah Tabungan Mikro Berdasarkan Recency, Frequency, dan Monetary: Kasus Bank BRI   Author:  Aviliani; Sumarwan, U.; Sugema, I.; Saefuddin, A. Artikel dari Jurnal Keuangan dan Perbankan: Journal of Finance dan Banking vol. 13 no. 1 (Jun. 2011)  , page 95-109 Selling with character: the principles and the stories   Author:  Kartajaya, Hermawan; Ridwansyah, Ardhi; Mussry, Jacky; Nasution, Ryan; Ramadhani; Yuktipada, Andi; Erlangga, Andrew Penerbit: Jakarta: Gramedia Pustaka Utama     Tahun terbit: 2012     Jenis: Books Services marketing : integrating customer focus across the firm   Author: Zeithaml, Valarie A. Edisi: 2nd ed     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2000     Jenis: Books Services marketing: integrating customer focus across the firm   Author:  Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. Edisi: 7th ed.     Penerbit: New York: McGraw-Hill Education     Tahun terbit: 2018     Jenis: Books - Textbook Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing   Author:  Moorman, Christine; Srinivasan, Raji Artikel dari Journal of Marketing (EBSCO) vol. 69 no. 4 (Oct. 2005)  , page 193-200 Strategic sales leadership : breakthrough thinking for breakthrough results   Author: Sales Educators Penerbit: Singapore: Thomson Learning     Tahun terbit: 2006     Jenis: Books Sun Tzu strategies for selling : how to use the art or war to build lifelong customer relationships   Author:  Michaelson, Gerald A.; Michaelson, Steven W. Penerbit: New York: McGraw-Hill     Tahun terbit: 2004     Jenis: Books The Dark Side of Customer Analytics (HBR Case Study and Commentary)   Author:  Davenport, Thomas H.; Harris, Jeanne G.; Jones, George L.; Lemon, Katherine N.; Norton, David; McCallister, Michael B. Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 85 no. 05 (2007)  , page 37-48 The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention   Author:  Johnson, Michael D.; Roos, Inger; Gustafsson, Anders Artikel dari Journal of Marketing (EBSCO) vol. 69 no. 4 (Oct. 2005)  , page 210-218 The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration   Author:  Kumar, V.; Reinartz, Werner J. Artikel dari Journal of Marketing (EBSCO) vol. 67 no. 1 (2003)  , page 77-99 The new marketing: transforming the corporate future   Author:  McDonald, Malcolm; Wilson, Hugh Penerbit: Oxford: Elsevier Science     Tahun terbit: 2002     Jenis: Books - E-Book The Predictive Aspect of Business Process Intelligence: Lessons Learned on Bridging IT and Business   Author:  Perez, Moises Lima; Moller, Charles Penerbit: Heidelberg: Springer-Verlag Berlin Heidelberg     Tahun terbit: 2008     Jenis: Papers/Makalah The quality yearbook 2002   Author:  Cortada, James W.; Woods, John A. Penerbit: McGraw-Hill     Tahun terbit: 2002     Jenis: Books - Reference The Quest for Customer Focus   Author:  Oldroyd, James B.; Gulati, Ranjay Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 83 no. 4 (Apr. 2005)  , page 92-101 The Role of Customer Engagement in Enhancing Passenger Loyalty in IndonesianAirline Industry: Relationship Marketing Approach   Author:  Hapsari, Raditha; Clemes, Michael D.; Dean, David Artikel dari Asia Pacific Management and Business Application vol. 3 no. 3 (2015)  , page 135-144 The Role of Relational Information Processes and Technology Use in Customer Relationship Management   Author:  Jayachandran, Satish; Raman, Pushkala; Sharma, Subhash; Kaufman, Peter Artikel dari Journal of Marketing (EBSCO) vol. 69 no. 4 (Oct. 2005)  , page 177-192 Total Access : Giving Customers what they want in an anytime, anywhere world   Author: McKenna, Regis Penerbit: Harvard Business School Publishing     Tahun terbit: 2002     Jenis: Books Understanding Customer Experience   Author:  Meyer, Christopher; Schwager, Andre Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 85 no. 02 (2007)  , page 116-128 Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development   Author: Verhoef, Peter C. Artikel dari Journal of Marketing (EBSCO) vol. 67 no. 4 (2003)  , page 30-45 Why Do Customer Relationship Management Applications Affect Customer Satisfaction?   Author:  Fornell, Claes; Mithas, Sunil; Krishnan, M. S. Artikel dari Journal of Marketing (EBSCO) vol. 69 no. 4 (Oct. 2005)  , page 201-209  Awal  Sebelumnya  Berikutnya  Akhir Halaman   dari 5   Lompat

Copyright © 2006, 2007 Unika Atma Jaya, all rights reserved