Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 21 - 36 dari 36 (0.390625 detik)   Select all      Kirim  Download Managing the Customer Experience : Turning customers into advocates   Author:  Smith, Shaun; Wheeler, Joe Penerbit: Prentice Hall     Tahun terbit: 2002     Jenis: Books Maximising Profits : The customer centric approach   Author:  Teo, Raymond; Fong, Sharon Penerbit: Prentice Hall     Tahun terbit: 2003     Jenis: Books Preventing the premature death of relationship marketing   Author:  Fournier, Susan; Dobscha, Susan; Mick, David Glen Artikel dari Harvard business review on customer relationship management  , page 133-150 Principles of marketing   Author: Kotler, Philip Edisi: 17th ed.     Penerbit: Harlow: Pearson Education     Tahun terbit: 2018     Jenis: Books - E-Book Principles of marketing : an Asian perspective   Author:  Kotler, Philip; Armstrong, Gary; Swee, Hoon Ang; Chin, Tiong Tan; Oliver, Hon-Ming Yau; Siew, Meng Leong Edisi: 4th ed.     Penerbit: Harlow, England: Pearson Education     Tahun terbit: 2017     Jenis: Books - E-Book Return on customer : creating maximum value from your scarcest resource   Author:  Rogers, Martha; Deppers, Don Penerbit: New York: Currency Doubleday     Tahun terbit: 2005     Jenis: Books - Textbook See your brands through your customers' eyes   Author:  Lederer, Chris; Hill, Sam Artikel dari Harvard business review on customer relationship management  , page 151-174 Social customer relationship management : fundamentals, applications, technologies   Author:  Alt, Rainer; Reinhold, Olaf Penerbit: Switzerland: Springer     Tahun terbit: 2020     Jenis: Books - E-Book The CRM Handbook: a business guide to customer relationship management   Author: Dyche, Jill Penerbit: Boston: Addison-Wesley     Tahun terbit: 2002     Jenis: Books - Textbook The old pillars of new retailing   Author: Berry, Leonard L. Artikel dari Harvard business review on customer relationship management  , page 49-66 The outside-in corporation : how to build a customer-centric organization for breakthrough results   Author: Bund, Barbara E. Penerbit: New York: McGraw-Hill     Tahun terbit: 2005     Jenis: Books The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers   Author: Metz, Adam Penerbit: New York: McGraw-Hill     Tahun terbit: 2012     Jenis: Books - Textbook The Ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability   Author: Freeland, John G. Penerbit: McGraw-Hill     Tahun terbit: 2003     Jenis: Books Upside-down marketing : turning your ex-customers into your best customers   Author: Walther, George R. Penerbit: McGraw-Hill     Tahun terbit: 1994     Jenis: Books Want to perfect your company's service? use behavioral science   Author:  Chase, Richard B.; Dasu, Sriram Artikel dari Harvard business review on customer relationship management  , page 67-84 When Every Customer is a New Customer   Author:  Cool, Karel; Paranikas, Petros Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 89 no. 5 (May 2011)  , page 29-31  Awal  Sebelumnya  Berikutnya  Akhir Halaman   dari 2   Lompat

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