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BukuPrinciples of quality costs : principles, implementation, and use  
Author: Campanella, Jack
Edisi: 3rd ed     Penerbit: Milwaukee, Wisconsin: ASQC Quality Press     Tahun terbit: 1999     Jenis: Books
BukuProfessional services : text and cases  
Author: DeLong, Thomas J.; Nanda, Ashish
Penerbit: Boston: Irwin/McGraw-Hill     Tahun terbit: 2003     Jenis: Books - Textbook
BukuQuality Service  
Author: Denton, D. Keith
Penerbit: S. Abdul Majeed     Tahun terbit: 1994     Jenis: Books
BukuResearch methods in service industry management  
Author: Lee-Ross, Darren; Johns, Nick
Penerbit: London: Cassel     Tahun terbit: 1998     Jenis: Books
BukuService is front stage: positioning services for value advantage  
Author: Teboul, James
Penerbit: New York: Palgrave Macmillan     Tahun terbit: 2006     Jenis: Books - Textbook
BukuService management : operations, strategy, and information technology  
Author: Fitzsimmons, James A.; Fitzsimmons, Mona J.
Edisi: 5th ed.     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2006     Jenis: Books - Textbook
BukuService management : operations, strategy, information technology  
Author: Bordoloi, Sanjeev; Fitzsimmons, James A.; Fitzsimmons, Mona J.
Edisi: 9th ed.     Penerbit: New York: McGraw-Hill Education     Tahun terbit: 2019     Jenis: Books - Textbook
BukuService management : operations, strategy, information technology  
Author: Bordoloi, Sanjeev; Fitzsimmons, James A.; Fitzsimmons, Mona J.
Edisi: 10th ed.     Penerbit: New York: McGraw-Hill     Tahun terbit: 2023     Jenis: Books - E-Book
BukuService management : an integrated approach  
Author: Gemmel, Paul (Editor); Looy, Bart Van (Editor); Dierdonck, Roland Van (Editor)
Edisi: 3rd ed.     Penerbit: Harlow: Pearson Education     Tahun terbit: 2013     Jenis: Books - E-Book
BukuService management : operations, strategy, and information technology  
Author: Fitzsimmons, James A.; Fitzsimmons, Mona J.
Edisi: 4th ed.     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2004     Jenis: Books - Textbook
BukuService management : operations, strategy, and information technology  
Author: Fitzsimmons, James A.; Fitzsimmons, Mona J.
Edisi: 3rd ed +CD-ROM     Penerbit: McGraw-Hill     Tahun terbit: 2001     Jenis: Books - Textbook
BukuService Management and Marketing : A customer relationship management approach  
Author: Gronroos, Christian
Edisi: 2nd ed.     Penerbit: John Wiley & Sons     Tahun terbit: 2000     Jenis: Books - Textbook
BukuService Management For Competitive Advantage  
Author: Fitzsimmons, James A.; Fitzsimmons, Mona J.
Penerbit: New York: McGraw-Hill     Tahun terbit: 1994     Jenis: Books - Textbook
BukuService management: operations, strategy, information technology  
Author: Fitzsimmons, James A.; Fitzsimmons, Mona J.; Bordoloi, Sanjeev
Edisi: 8th ed.     Penerbit: New York: McGraw-Hill     Tahun terbit: 2014     Jenis: Books - Textbook
BukuService management: operations, strategy, information technology  
Author: Fitzsimmons, James A.; Fitzsimmons, Mona J.
Edisi: 6th ed.     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2008     Jenis: Books - Textbook
BukuService Operations Management  
Author: Schmenner, Roger W.
Penerbit: Englewood Cliffs: Prentice Hall     Tahun terbit: 1995     Jenis: Books - Textbook
BukuService Operations Management  
Author: Murdick, Robert G.; Render, Barry; Russell, Roberta S.
Penerbit: Allyn & Bacon     Tahun terbit: 1990     Jenis: Books
BukuService Quality : Multidisciplinary and Multinational Perspectives  
Author: Brown, Stephen W. (Editor); Gummesson, Evert (Editor); Gustavsson, Bengtove (Editor); Edvardsson, Bo
Edisi: ed.rev., cet.ke-3     Penerbit: Lexington Books     Tahun terbit: 1991     Jenis: Books

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