Detail Journal of Quality Management vol. 3 no. 1 (1998) Bibliografi Topik: MANAGEMENT; ECONOMIC Bahasa: (EN )    ISSN: 10848542    Year:: 1998     Penerbit: Jai Press Inc. Jenis: Bulletin/Magazine [Lihat daftar eksemplar jurnal Journal of Quality Management] Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Artikel dalam koleksi ini Organizational Antecedents to The Successful Implementation of Total Quality Management : A Social Cognitive Perspective, halaman 3-24 Training, Performance Evaluation, Rewards, and TQM Implementation Success, halaman 25-38 TQM / CQI Effectiveness at Team and Departemental Levels, halaman 39-62 On The Differences Between Information Systems' Users and Analysts : Managing Perceptions of Systems Quality, halaman 63-78 Person and System Effects in Performance Appraisal : Ratings as a Function of the Degree of Performance Responsibility and Errorfullness, halaman 79-100 Customer Service-Oriented Behavior : Person and Situational Antecedents, halaman 101-116 The Impact of Employee Empowerment on The Quality of A Service Recovery Effort, halaman 117-132 Does Empowerment Translate Into Action ? An Examination of Service Recovery Initiatives, halaman 133-148 Erratum : The Appendix for "A Comparative Study of Quality Practices and Results in India, China, and Mexico"., halaman 149  Edit Artikel Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

Copyright © 2006, 2007 Unika Atma Jaya, all rights reserved