Indeks kepuasan pengguna layanan: menggeser kepentingan pelanggan ke kepentingan warga negara.  

Oleh:

Kusumasari, Bevaola

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Populasi: Buletin Kependudukan dan Kebijakan vol. 17 no. 02 (2006), page 103.
Topik: Public Service; Customer Satisfaction

Ketersediaan

Perpustakaan PKPM Nomor Panggil: P61 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

The new public service recognizes that those who interact with government are not simply called customers but raher citizens. In government, citizens are not customers, they are owners of the government, therefore citizens decide what is so important that the government will do.

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