Reformasi Pelayanan Publik (Studi Evaluasi Tentang Kualitas Pelayanan One Stop Service Path Unit Pelayanan Terpadu Pemerintah Kota Surakarta)  

Oleh:

Sudibyo, D. Priyo

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Spirit Publik: Jurnal Ilmu Administrasi vol. 3 no. 1 (Apr. 2007), page 59-68.
Topik: One Stop Service; Public Services Quality

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS50.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The public demand to realized the quality of public services to get Pemerintah Kota Surakarta in for One Stop Service (OSS) program, who conducted by Unit Pelayanan Terpadu (UPT). This study purposed to evaluate how’ far the public services through the OSS program have been fulfill the criteria of the quality in public services standard. The research design is survey, and the type of research is explorative. The respondents are officials of UPT, whereas the unit analysis are individual and the unit of organization. The sampling method is purposive sampling, while the data collected by observation, questionaire, indepth interview, and documentation technique. The data analysis is descriptive statistical. The results of this research showed, that: (1) the public services through OSS program have, been fulfill the criteria of the quality in public services standard that concern accountability, responsive, conducted the right procedure. and the organization culture serve as guidelines: (2) The OSS program have changed the public services to be qualify, that, indicated by efficient of time, reduce or evenly to scrap the complaint, and the increase of license application: (3) The OSS program have realized the philosophy, that indicated the public service more simple procedure, open workable, accurate, complete, natural, and reachable.

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