Manajemen Kualitas: Statistika Meningkatkan Daya Saing dan Kualitas  

Oleh:

Indranata, Iskandar

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: Manajemen Usahawan Indonesia vol. XXXIV no. 02 (2005), page 34-39.
Topik: Quality; Competitivness; Measurement; Customer's Satisfaction

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: MM15.25 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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In this world with the growing tendency towards a global one, marked with fierce competition between both local and international players, the existence or the survival of a company will strongly rely on its competitiveness. In this context, a continual quality improvement has definitely become one of the success keys, in such fierce business competition. Cuctomer’s satisfaction and competitiveness have become the slogan of many companies thereby they race to perform continual improvement. Not only prevailing against the manufacturing sector, this also applies to the service sector. Continual improvement requires quality improvement and in its turn quality control requires measuring process to really improve the quality. It is at this measuring process that the statistical method becomes a very important tool. A number of quality management concepts require the use of statistical tool, such as: Statistical Process Control (SPC), Six Sigma and ISO 9001:2000. Sample taking process is the initial step of the statistic process. The most common and the most frequently used statistic tools for a controlling process are: Control Chart, Pareto Chart, Fish-bone Chart and Spread Diagram. Control chart is the application of the confidence interval concept known as upper control limit (UCL) and lower control limit (LCL). To meet Customer’s satisfaction first requires the understanding of what customer really wants. And for such purpose, there is the QFD (quality function deployment) technique that besides accommodating customer’s desire also helps enable the company to meet the desire of said customer. The results of the survey to assess customer’s satisfaction reveal that the statistical method can be used as a tool to boost the quality that in the long run will enhance product’s competitiveness.

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