Creating Stakeholders for Transportation Research: Some Factors Affecting Internal Customer Use of Transportation Research Bureau Projects  

Oleh:

Schachter, Hindy Lauer

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Public Works Management & Policy vol. 5 no. 3 (Jan. 2001), page 231-239.
Fulltext: 231PWM53.pdf (59.13KB)

Isi artikel

This article explores factors that relate to how internal customers use the work completed for them by state department of transportation research bureaus. The influence of researcher-customer relations, top management values, actions of the federal government and industry, and credibility and time dimensions of the research process itself are examined.

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