Stop Producing Chaos ? a cry from the heart! When the great guru of quality
management and process improvement W. Edwards Deming died at the age of
93 at the end of 1993, the last words on his lips must have been ?Management
still doesn?t understand process variation?.
Despite all his efforts and those of his followers, including me, we still find
managers in manufacturing, sales, marketing, finance, service and public
sector organizations all over the world reacting (badly) to information and
data. They often do not understand the processes they are managing, have no
knowledge about the extent of their process variation or what causes it, and
yet they try to ?control? processes by taking frequent action. This book is
written for them and comes with some advice: ?Don?t just do something, sit
there (and think)!? |