Health Care in the New Vietmam : Comparing Patients' Satisfaction with Outpatient Care in a Traditional Neighborhood Clinic and a New, Western Style Clinic in Ho Ci Minh City  

Oleh:

Tat, Sonny ; Barr, Donald

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Social Science & Medicine (www.elsevier.com/locate/sosscimed) vol. 62 no. 5 (Mar. 2006), page 1229-1236.
Topik: patients; vietnam; patient satisfaction; quality of care; primary case

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS53.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

As Vietnam opens its economy to privatization, its system of healthcare will face a series of crucial tests. Vietnam's system of private healthcare, once comprised only of individual physicians holding clinic hours in their homes has come to also induce larger customer oriented clinics based on an american business model. As the two models compete in the expanding private market, it becomes increasingly important to understand patients' perceptions of the alternative models of care. This study reports on interviews with 194 auto debts in two different types of private sector clinics in vietnam, a western style clinic and a traditional style, after hours clinic. In bivariate and multivariate analyses, we found that patients at the western style clinic reproted both higher expectations of the facility and higher satisfaction with many aspects of care than patients at the after hours clinic. These different perceptions appear to be based on the interpersonal manner of the physician seen and the clinic's delivery methods rather than perceptions of the physician's technical skill and method of treatment. these findings were unaffected by the ethinicity of physician seen. These findings suggest that patients in vietnam recognize and prefer more customer oriented care and amenities, regardless of physician ethnicity and perceive no significant differences in technical skill between the private delivery models.

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