Dynamic and Customer-Oriented Workplaces : Implications for HRM Practices and Research  

Oleh:

Cardy, Robert L. ; Gove, Steve ; DeMatteo, Jacquelyn S.

Jenis: Article from Bulletin/Magazine
Dalam koleksi: Journal of Quality Management vol. 5 no. 2 (2000), page 159-186.
Topik: HUMAN RESOURCE; customer - oriented workplaces; implications; HRM practice; research

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Changes in competitive environments are resulting in changes to the nature of work. We present job structure changes and a heightened customer orientation as two primary examples of changes that necessitate adaptation of human resource management (HRM) practices. The level of success in light of these organizational changes will largely be determined by how effectively people are managed in the new organizational environments. HRM practices that adapt to the new organizational conditions can add tremendously to the business and be a key to long - term competitiveness. We examine the implications of these changes for HRM practice and research, with particular attention to psychological contracts, job analysis, selection, and performance appraisal. The thrust of the article is to identify and describe research directions that have the potential for contributing to the future relevance and success of HRM.

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