The Effect of Quality Management and Participation in Decision-Making on Individual Performance  

Oleh:

Elizur, Dov ; Stashevsky, Shmuel

Jenis: Article from Bulletin/Magazine
Dalam koleksi: Journal of Quality Management vol. 5 no. 1 (2000), page 53-66.
Topik: quality management; quality management; participation; decision - making; individual performance

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The major objective of the study was to analyze the effects of total quality management (TQM) on improvement efforts and individual performance. Employee response to quality management (QM) and the perceived degree of participation in decision-making (PDM) were considered the major factors affecting employee improvement efforts. The improvement effort factor was expected to influence employee performance. Subjects were 208 employees in three industrial organizations applying TQM in Israel. Three causal models were suggested and tested by means of structural equation modeling using . The results supported the proposed model. The findings revealed that the influence of PDM on improvement efforts is considerably higher than that of QM. This finding suggests that PDM is the most important component of the TQM process that affects improvement efforts and individual performance. Therefore, ISO 9000 that does not include PDM may not impact individual performance.

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