A Violation of Assumptions About TQM : A Response to Jauch and Orwig  

Oleh:

Mullin, Ralph F. ; Wilson, George W.

Jenis: Article from Bulletin/Magazine
Dalam koleksi: Journal of Quality Management vol. 3 no. 2 (1998), page 293-308.
Topik: TQM; violation; assumptions; TQM;

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

This article responds to the Jauch and Orwig article in the Journal of Quality Management, volume 2, issue 2. We challenge Jauch and Orwig's premise that TQM should be rejected because it doesn't fit the current system of higher education. This premise implies that the current system is so effective that it need not be improved, and fails to explore the logical alterative of changing the current system to one that fits quality, philosophy and principles. Their arguments on : (1) continuous improvement, (2) customer focus, and (3) management systems are critically examined. We recommend that academy scholarship focus on examining the underlying assumptions of our current "quantity” system, and systematic analysis of this system against a "quality” system model.

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