Quality Comes to Criminal Justice : Reengineering Core Processes in The Court House  

Oleh:

Bloomfield, Stefan D.

Jenis: Article from Bulletin/Magazine
Dalam koleksi: Journal of Quality Management vol. 3 no. 2 (1998), page 225-240.
Topik: JUSTICE; quality; criminal justice; reengineering; core processes; court house

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Although the principles and techniques of quality management are increasingly being applied within public sector organizations, most implementations involve processes that are routine and highly structured. This article reports on a public - sector reengineering project that successfully addressed a less structured core process : the efficient use of courthouse facilities and staff in a county's district and circuit courts. The principal focus of the article is the team - based procedure through which standard quality management concepts and techniques were reconceived to permit their successful application in this nontraditional context. The article also describes the results obtained through implementation of the reengineered processes.

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