Detail On The Differences Between Information Systems' Users and Analysts : Managing Perceptions of Systems Quality   Oleh:  Foster, S. Thomas ; Franz, Charles R. Jenis: Article from Bulletin/Magazine Dalam koleksi: Journal of Quality Management vol. 3 no. 1 (1998), page 63-78. Topik: System; systems quality; managing perceptions; information systems' users Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Isi artikel Previous research in information systems quality has concluded that higher user involvement (UI) leads to higher success, i. e., higher satisfaction or higher perceived usefulness. This research has taken a different approach by investigating the effect of differences in analyst and user perceptions of UI on perceived usefulness. We conclude that more understanding can be gained by including the analyst point of view and viewing user involvement as a problem of differences in perceptions. Congruency in this research has been defined as similarity in perceptual views between the analyst and user. The results of this research show that high user involvement remains important to explaining systems success. But the amount of perceived systems usefulness depends on the UI perceptions of the other person (user or analyst). Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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