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A Framework for Leadership in A TQM Context
Oleh:
McCarthy, Daniel J.
;
Puffer, Sheila M.
Jenis:
Article from Bulletin/Magazine
Dalam koleksi:
Journal of Quality Management vol. 1 no. 1 (1996)
,
page 109-130.
Topik:
TQM
;
framework
;
leadership
;
TQM context
Ketersediaan
Perpustakaan Pusat (Semanggi)
Nomor Panggil:
JJ55.1
Non-tandon:
1 (dapat dipinjam: 0)
Tandon:
tidak ada
Lihat Detail Induk
Isi artikel
Leadership theories and TQM have much in common, both having as primary objectives the enhanced performance of organizations and increased job satisfaction for employees. Despite these commonalities, leadership theory and TQM principles have not been effectively integrated. This article provides a framework for applying an expanded concept of leadership to organizations adopting TQM principles. Several well-known leadership theories have been adapted to take internal and external stakeholders of TQM organizations into account, and to broaden the concept of leadership to apply to all organizational members. The components of the TQM leadership model are defined and illustrated with examples from TQM organizations. Implications for leadership research and TQM practice conclude the article.
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