Predicting Turnover Intentions of Hotel Employees : The Influence of Employee Dovelopment Human Resource Management Practices and Trust in Organization  

Oleh:

Nasurdin, Aizzat Mohd. ; Hemdi, Mohamad Abdullah

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: International Journal of Business vol. 8 no. 1 (Jan. 2006), page 21-42.
Topik: TURNOVER; performance appraisal; training and development; career advancement; trust; turnover intentions

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: II51.5 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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This study investigates the variables that may be predictive of hotel employees’ turnover intentions. The influence of trust in organization as a mediator in the proposed relationship is also examined. A total of 380 operational employees from 5 - star rated hotels completed the questionnaires. Hierarchical regression analysis was used to test the relationships hypothesized in the model. Most of the hypotheses were supported. It is suggested that to enhance employees’ trust in organization and subsequently to reduce turnover intentions, hotels need to continue to provide training and development programs to their employees, conduct fair and formal appraisal system, and provide ample and clear career advancement to their employees. Limitations and suggestions for future studies are forwarded.

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