The Road to Reconciliation : Antecedents of Victim Willingness to Reconcile Following A Broken Promise  

Oleh:

Tomlinson, Edward C. ; Lewicki, Roy J. ; Dineen, Brian R.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: JOM: Journal of Management vol. 30 no. 2 (2004), page 165-188.
Topik: reconciliation; reconciliation; antecedents; victim willingness; reconcile; broken promise
Fulltext: 165.pdf (174.13KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ92.6 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

The antecedents of victim willingness to reconcile a professional relationship following an incident involving a broken promise were examined in terms of offender tactics (i. e., nature of apology, timeliness of reparative act, sincerity) and relationship characteristics (i. e., nature of past relationship, probability of future violation) using a within - and between - subjects policy - capturing design. Relatively speaking, relationship characteristics were as strongly related to willingness to reconcile as offender tactics. Furthermore, we found moderating effects of magnitude of violation on the willingness to reconcile a relationship following a trust violation. In particular, nature of past relationship was weighed more heavily, whereas probability of future violation was weighed less heavily when the magnitude of the violation was greater. Practical implications and recommendations for future research are discussed.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali