Asking Nicely ? The Effects of Mood on Responding to More or Less Polite Request  

Oleh:

Forgas, Joseph P.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Personality and Social Psychology Bulletin (http://journals.sagepub.com/home/pspc) vol. 24 no. 2 (1998), page 173-185.
Topik: POLITENESS; less polite request; responding; nicely; mood
Fulltext: 173.pdf (2.42MB)

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Perpustakaan Pusat (Semanggi) Nomor Panggil: PP45.3 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Receiving requests presents people with complex strategies choices. How does mood influence reactions to more or less polite requests ? Based on the affect infusion model (AIM), it was predicted and found that : a. reactions to requests show a significant mood - congruent bias that b. is greater for impolite requests that recruit more substantive processing. In an unobtrusive procedure, library readers saw pictures or text elicting positive or negative moods. Their subsequent responses to more or less polite unobstrusive requests showed that negative mood produced more critical reactions and less compliance than did positive mood, and this effect was accentuated for impolite, unconventional requests. Superior memory for impolite requests confirmed the more substantive processing of these messages. The results support the AIM and confirm that different processing strategies mediate mood effects on language use. The implications of the findings for interpersonal behaviour and for contemporary theories of affect and cognition are considered.

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