The Intervening Effects of Procedural Fairness and Interpersonal Trust on The Relationship Between Multiple Measures - Based Performance Evaluation and Managers' Job Satisfaction  

Oleh:

Sholihin, Mahfud ; Chong M. Lau

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: International Journal of Business vol. 5 no. 3 (Sep. 2003), page 321-344.
Topik: JOB SATISFACTION; interpersonal trust; job satisfaction; multiple measures - based performance evaluation; procedural fairness

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: II51.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Criticism directed at the use of financial measures alone for performance evalution have led too much interest in the use of non financial performance measures to balance the financial measures. Hence, much recent research has been directed to investigate the effectiveness and behavioural consequences of a mix of financial and non fiancial measures (e. g. the balanced scorcard approach) incontemporary settings. However, there is evidence from prior studies to suggest that the manner or how performance measures are used may affect the subordinates' behaviour and work - related attitudes indirectly through the subordinates' perception of the justness of these measures and the interpersonal trust these measures subordinates' agreement with the performance measures used in the evaluation, rather than the measures per se, which affects their behaviour performance measures which they regard as fair and which enhance their trust in their superiors. This study therefore investigates if the effects of a mix of financial and non financial measures (such as those used in the balance scorecard approach) on subordinates' job satisfaction are indirect through the subordinates' perception of the greater extent of fairness (justness) in the evaluation process and the greater extent of trust such a mix of measures promotes. The results based on a sample of 70 managers, support the expectation that a mix of financial and non financial has no direct effect on subordinates' job satisfaction. Instead the effects of such a mix of performance measures on subordinates' job satisfaction are indirect through the enhancement of the subordinates' favorable perceptions of procedural fairness and interpersonal trust.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali