Detail The Effect of employee cues on perceived service quality satisfaction and world-of-mouth recommendations in hotel settings   Oleh:  Hermawan, Asep Jenis: Article from Bulletin/Magazine Dalam koleksi: Jurnal Manajemen dan Pemasaran Jasa vol. 1 no. 1 (Mar. 2005), page 29. Topik: customer satisfaction; employee Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ144 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Isi artikel This article explores literature concerning the effect of employee cues on perceived service qualitym customer satisfaction and word-of mouth recommendations, Employee cues could play a vital role within the service encounter as they create and deliver service quality and finally drive customer satisfaction and word of mouth recommendations. Research implications are discussed. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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