| By the intensity of competition in computer entertainment and information services, writer makes the research at Shark Station, an entertainment center which combines a couple of services such as Café, Internet, Billiard, Bar, Studio, and game on-line, that operated under the flag of CV. Paulson, in order to analyze customer satisfaction towards Shark Station?s performances. The variables are five services dimension, including some factors in every dimension : Reliability, Responsiveness, Assurance, Empathy and Tangible. The research is directed to find out whether customers of Shark Station had been fulfilled their expectancies or had been not. After doing some research in October ? December 2002, writer found out that Shark Station has became a new community and entertainment base, and all though the compatibility between customer?s expectancy and Shark Station?s performances is not yet satisfied, nonetheless there are several factors that Shark Station did very well and can fulfill the expectancies of Shark Station?s performances. |