Detail Induk Beyond measuring service quality learning from the voice of the customers, the staff, the processes, and the organization (2000) Bibliografi Pengarang: Phipps, Shelley E. Bahasa:  English Penerbit: Arl Measuring Service Quality Symposium Tahun terbit: 2000 Jenis: Books Lokasi: Perpustakaan Pusat (Semanggi) Filter berdasarkan Nomor IndukNomor PanggilFormatKet. Letak: Filter No. Nomor Induk Nomor Panggil Tandon Format Thn. Cetak Ket. Letak Status 1 2003/02818/P 025.58 Phi b No       Weeded  Back

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