Konsumen dan Total Quality Management dalam Dunia Pendidikan Tinggi  

Oleh:

Sarwono, Slamet S. ; Sudarsono, Josaphat

Jenis: Article from Journal - ilmiah nasional - terakreditasi DIKTI
Dalam koleksi: Kinerja: Jurnal Bisnis dan Ekonomi Program Pascasarjana Universitas Atma Jaya Yogyakarta vol. 2 no. 3 (1997), page 83-92.
Topik: Total Quality Management; TQM; Empowerment; Benchmarking; Re-Engineering
Fulltext: Konsumen dan Total Quality Management dalam Dunia Pendidikan Tinggi.pdf (10.0MB)

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Perpustakaan Pusat (Semanggi) Nomor Panggil: KK15.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The implementation of Total Quality Management principles have been widely recognised. Learning from industries, universities and higher learning institutions finally tried to adopt these principles. This article discusses not only the effort of implementing such principles in higher learning institutions but also the relevant theoretical background. If the Total Quality Management principles have been successfully executed in American universities, such principles are also applicable in Indonesian university settings.

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