Detail Analisis SWOT, Balance Scorecard, dan QFD Sebagai Alternatif Pengukuran Kinerja Perbankan   Oleh:  Samudra, Daniele Arga ; Aryo, Deny ; Mardiono, Lisa Jenis: Article from Bulletin/Magazine Dalam koleksi: Jurnal Teknologi Industri dan Informasi vol. 4 no. 2 (Aug. 2003), page 117-130. Topik: Analisis Swot; BSC; QFD; SWOT Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ84.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Isi artikel The performance measurement of banking in indonesia is conducted based on regulation issued by central bank of indonesia (BI) which focuses on financial perspective like capital, asset quality, management, eraning and liquidity (CAMEL). But in practice, the bank performanc eis also influenced by non - financial perspective like employee behaviour and skill, client satisfaction, and facilities provided by the bank. The aim of this researhc is to apply balanced scorecard (BSC) as an alternative performance measurement method in banking. SWOT analysis is used to determine the key performance measurement method in banking. SWOT analysis is used to determine the key performance indicators of each perspective. The key perforance indicators of financial perspective are capital adequancy ratio (CAR), productive asset quality, productive asset fullfiment, return on asset (ROA), operational expense to operational income ratio, net call money (NCM), and loan to deposit ratio (LDR). The key performance indicators of internal business process perspective are non performing loans (NPL), credit process time avearge, teller service rate, leakage rate, number of branch office and online networking. The key performanc eindicators of learning and growth perspective are employee turnover, absence rate, and number of training. Finally, improvement intiitatives are conducted by using quality function deployment (QFD). Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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