Want Collaboration ? Accept- and Actively Manage-Conflict  

Oleh:

Hughes, Jonathan ; Weiss, Jeff

Jenis: Article from Bulletin/Magazine - ilmiah internasional
Dalam koleksi: Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 83 no. 3 (Mar. 2005), page 92-101.
Topik: collaboration; communication in organizations; conflict; constructive conflict; corporate culture; group behaviour; group decision making; management communication; teams

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: HH10.27 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Companies try all kinds of ways to improve collaboration among different parts of the organization : cross - unit incentive systems, organizational restructuring, teamwork training. Although these initiatives produce occasional success stories, most have only a limited impact on dismantling organizational silos and fostering collaboration. The problem ? Most companies focus on the symptoms ("Sales and delivery do not work together as closely as they should") rather than on the root cause of failures in cooperation : conflict. The fact is, you can't improve collaboration until you've addressed the issue of conflict. The authors offer six strategies for effectively managing conflict : Devise and implement a common method for resolving conflict ; provide people with criteria for making trade - offs ; use the escalation of conflict as an opportunity for coaching ; establish and enforce a requirement of joint escalation ; ensure that managers resolve escalated conflicts directly with their counterparts ; and make the process for escalated conflict - resolution transparent. The first three strategies focus on the point of conflict ; the second three focus on escalation of conflict up the management chain. Together they constitute a framework for effectively managing discord, one that integrates conflict resolution into day - to - day decision - making processes, thereby removing a barrier to cross - organizational collaboration.

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