Analysis of Perceived Quality of Education Servicea  

Oleh:

Murwatiningsih

Jenis: Article from Journal - ilmiah nasional - terakreditasi DIKTI
Dalam koleksi: Jurnal Dinamika Manajemen vol. 6 no. 01 (2015), page 40-54.
Topik: Quality; Service; Treat Education organizational change
Fulltext: 4295-10410-1-PB_ros.pdf (558.75KB)

Isi artikel

This study aims to determine the descriptive overview of the quality of education services consisting. The location of this research was at the Economics Faculty of Universitas Negeri Semarang, and the object of the study was student at semester VII of the Economics Faculty. The population of this study was 620 students in the academic year of 2014/2015. Proportional cluster ranom sampling technique was utilized to get 186 samples. The method of collecting data using questionnaires, whereas method of data analysis using non-parametric statistics (descriptive per-centages).The result shows that the quality of education services, which can be seen from the dimensions of relevance, efficiency, effectiveness, accountability, respon-siveness, creativity, productivity, academic abilities, empathy, and appearance, are perceived well by students. However, this result has not optimal yet, especially on the dimensions of relevance, efficiency and effectiveness.

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