Detail From Dust Bowl Empiricism to Rational Constructs in Biographical Data   Oleh:  Schoenfeldt, Lyle F. Jenis: Article from Bulletin/Magazine Dalam koleksi: Human Resource Management Review vol. 9 no. 2 (1999), page 147-168. Topik: biographical method; dust bowl empiricism; rational constructs; biographical data Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: HH7.3 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Isi artikel A number of authors have noted the possibility of using rationally derived biographical scales in prediction. The present report was an attempt to use empirically, factorially, and rationally derived biographical scales in a concurrent validation to predict service orientation. Over 867 service employees, along with a large number of applicants, completed a 137 - item biographical questionnaire constructed to cover the 15 aspects of service delivery identified through an extensive job analysis. Criteria included supervisory ratings of service orientation and overall performance along with three personnel measures, days absent, times absent, and times tardy. Empirical, factorial, a priori rational, and post - hoc rational scales were developed with a two - thirds sample and cross - validated using a one - third hold - out sample. The empirical scales had the highest validity and the greatest shrinkage, rendering this approach ineffective in predicting any of the criteria. The factorial and rational scales had positive validity with four of the five criteria, with the post - hoc rational scales having cross - validated correlations in the 0.30's with three of the criteria including the rating of service orientation. The results were promising in terms of both the prediction and understanding of a criterion of increasing importance to many organizations, customer service orientation. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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