The Development Of Microfinance Client Satisfaction Model Toward Grameen Replication Institution In Indonesia  

Oleh:

Hermanto, Ahmad ; Suharto ; Hasbullah, Amilia

Jenis: Article from Proceeding
Dalam koleksi: Proceeding IConEnt 2016 (International Conference on Entrepreneurship) : How Innovation could Improve the Performance and Productivity in Entrepreneurship?, page 32-41.
Topik: Microfinance; Grameen replication; client satisfaction; solidarity group; service quality.
Fulltext: Ahmad Hermanto, Suharto, Amilia Hasbullah.pdf (243.62KB)

Isi artikel

Nowadays, microfinance is recognized as one of approaches to overcome poverty alleviation in developing countries. Grameen replication method influenced the type of microfinance movement particularly in Indonesia. However, in its development into an established microfinance replication approach, Grameen replication is also facing the challenges on client satisfaction toward its activities. With respect to Grameen replication implemented group based activities and provide microfinance products, the solidarity group model and service quality deployed in this research. Therefore, this paper attempt to develop the framework on client satisfaction model as to Grameen replication institution. It is expected to become a basis measurement model which providing beneficial input for the microfinance movement in developing countries especially in Indonesia.

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