Choose a total quality approach: aol, a tool for change  

Oleh:

Bertrand, Catherine L. ; Audet, Josée

Jenis: Article from Proceeding
Dalam koleksi: American Society of Business and Behavioral Sciences (ASBBS) Proceedings: Feb 2014; Vol. 21 (1), page 1-12.
Topik: Assurance of Learning; AACSB accreditation; Total Quality Management (TQM); Organizational Development.
Fulltext: 07 - ASBBS 2014 - p81.pdf (550.58KB)

Isi artikel

As part of an Assurance Of Learning process, the capstone course of the BBA program at Laval University has been chosen to implement a learning evaluation process during the Fall Semester 2013. Our objective was to assess the capacities acquired by each individual student to demonstrate their skills and knowledge in different areas of business administration with regards to problem solving and decision-making. The question we address is: how to set up an AOL learning assessment and also employ it to support the implementation of a standardized quality management approach? This poses challenges with respect to fairness to students, transparency, social acceptance, homogeneity, and resource management. Building on the principles advocated by the AACSB, we decided with stakeholders to co-construct and manage a quality formula for a course built around a business simulation. This initiative required process innovations developed with the help of ICT, integrated performance assessment in the teaching strategy itself, and ad hoc evaluation tools. Communication of these tools to students gave them clear, attainable, measurable objectives, as well as feedback on their progress. We present here a model of organizational development going beyond control routines, a model that can be used as a strategy for quality teaching and a learning evaluation tool.

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