Enhancing Internal Customer Satisfaction  

Oleh:

Deshpande, Rajesh

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-11.
Topik: Vendor Managed Inventory (VMI); Mahindra Yellow Belt (MYB); Purchase Order (PO)
Fulltext: R_Deshpande_M&M_Enhancing_Internal_Customer.pdf (671.88KB)

Isi artikel

Understanding & appreciation of customer requirements had taken a backseat, specially by indirect material procurement and handling group. It was appropriately sensitized and action was taken on it using QC story methodology to enhance the customer satisfaction. Such intervention has not only improved the internal customer satisfaction but also helped improved the business objectives such as fulfilling ultimate customer requirements and improved financial performance & morale of the teams.

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