Success in Global Service Centres by using Process Management; everywhere, everyday, by everyone, for ever  

Oleh:

Gillett, Jan ; Seddon, Jane ; Shreenivasan, Geetha ; Maersk, A P Moller

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-9.
Topik: Process Excellence; Transformation; Deming; Plan-Do-Study-Act
Fulltext: Jan_Gillett_UK_PMI_Excellence_Everywhere.pdf (406.53KB)

Isi artikel

This presentation explores an ongoing transformation programme in which the principles of Dr Deming’s System of Profound Knowledge have been applied in Maersk Line’s Global Service Centres across Asia, as a key part of their Global PEX transformation. The company has achieved some remarkable improvements at a time of exceptional market pressures. Maersk Line and PMI describe how they are building on this by attention to continuity at operator level processes that is achieving even more as the applications broaden.

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