Detail Managing Customer Expectations using Technology   Oleh:  Chandrasekaran, Mohan ; Amitabh, Aich ; Prabhu,Ajith Jenis: Article from Proceeding Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-7. Topik: Reliance Life Insurance in its quest to achieve market leadership; focused on using technology along with process management and lean six sigma methodology to meet customers expectations. Fulltext: C_Mohan_RLIC_Managing_Customer.pdf (297.72KB) Isi artikel 1. Customer Relationship Management (CRM), 2. Turn Around Time (TAT), 3. Service Oriented Architecture (SOA) Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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