Integrating E-Governance Into Right To Information For Improving Public Service Delivery: Case Study Of E-Soochna And RTI Centres Of Himachal Pradesh  

Oleh:

JAIN, ABHISHEK

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-12.
Topik: Right to information; E-Governance; Public service delivery; E-Soochna; Right to Information Centres.
Fulltext: Abhishek_Jain_ISQ_Integrating_E_Governance_Into_Right.pdf (118.01KB)

Isi artikel

Right to Information (RTI) has been hailed as one of the most powerful tools to improve transparency, accountability and public service delivery in India. The reach and utility of RTI can be drastically enhanced by integrating E-Governance into it as both complement each other. The quality, quantity and access to useful and timely public information is a sine qua non for good governance especially at the cutting edge levels because information is power. This paper describes how with effective mechanisms like Total Quality Management, stakeholders’ participation, Kaizen, customer focus and procedure standardization; and by innovative and multi-dimensional usage of EGovernance and M Governance; the quality of information regime has been improved in various parts of Himachal Pradesh by taking public information pro-actively at the doorsteps of the customers through systematic information management. The initiatives include setting up of ‘E-Soochna’ Centres, Right to Information Centres, Web-enabled G2C RTI interface, E-Court and Integrated Case Filing & Monitoring Systems, SMS Gateways, e-RTI Directory, e-RTI Registers etc. The initiatives have been sustained and replicated at the district, block and village units taking into account the citizens’ information requirements at various levels benefiting thousands of citizens. The above efforts have led to quality improvements in availability and access to information, information warehousing, information dissemination, decentralized governance and ultimately public service delivery at grassroots levels.

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