The drivers of choosing Third-Party Logistic (3PL) providers: a framework model using Structural Equation Modeling  

Oleh:

Masudin, Ilyas ; Ayurarasati, Suci Dewi ; Utama, Dana Marsetya

Jenis: Article from Proceeding
Dalam koleksi: PROCEEDING The 8th International Seminar on Industrial Engineering and Management (8th ISIEM). Atria Hotel & Conference, Malang, Indonesia March 17 – 19, 2015, page SCM-18.
Topik: Logistics; 3PL; SEM; customer service
Fulltext: Paper 14 Ilyas Masudin - University of Muhammadiyah Malang.pdf (256.41KB)

Isi artikel

Logistics management is termed as the detailed process of planning, implementing, and controlling the efficient, cost effective flow and storage of materials and products, and related information within a supply chain to satisfy demand, and logistics is recognized as the key enabler that allows a company to increase and maintain its competitive advantage and ensure maximum customer satisfaction. The company which uses 3PL method is called the provider. It indicates the company that provides logistics services for its customers. The main objective is how 3PL can provides the customer service to the customers with consider the services. However, the problem found that not all managers use the all logistics service into the same priority. It means that logistics decisions depend on preference of managers. Thus, this paper attempts to elaborate the factors affecting the decisions to choose 3PL based on manager’s perspective using Structural Equation Modeling (SEM). There are some methods to measure the relation between preference of manager and the 3PL decision, such as Analytical Hierarchy Process, Multiple Logistic Regression, and SEM. In this paper, we attempt to explore the variables that drives managers to choose 3PL for their logistics activities.

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