Implementation of queing theory and heuristic method for shceduling system of xyz auto service center  

Oleh:

Fiarni, Cut ; Kristina, Sonna ; Rintjap, Julia

Jenis: Article from Proceeding
Dalam koleksi: PROCEEDING The 8th International Seminar on Industrial Engineering and Management (8th ISIEM). Atria Hotel & Conference, Malang, Indonesia March 17 – 19, 2015, page PS-66.
Topik: Queuing theory; forward-chaining; heuristic method; automatic scheduling system
Fulltext: Paper 62 Cut Fiarni - Harapan Bangsa Institute of Technology.pdf (431.24KB)

Isi artikel

Customers queue up at the XYZ Auto Service Center at the service assessment process and auto service process without information on how long they should wait for the service. this problem could lead to customers, decreasing on satisfaction and loyalty to the company service. this queuing service problem is related to scheduling on the auto service technician. this paper proposed an integrated framework of queuing theory and forward-chaining heuristic method of the proposed automatic scheduling system. The proposed system performs satisfactorily on helping the service advisor to arrange technician scheduling, yield a reliable record and increase efficient use of resources.

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