Labwork Management Information System Satisfaction Measurement In Industrial Engineering Study Program Telkom University  

Oleh:

Soesanto, Rayinda Pramuditya ; Kurniawati, Amelia ; Iqbal, Muhammad

Jenis: Article from Proceeding
Dalam koleksi: PROCEEDING The 8th International Seminar on Industrial Engineering and Management (8th ISIEM). Atria Hotel & Conference, Malang, Indonesia March 17 – 19, 2015, page IM-44.
Topik: Satisfaction Measurement; Weight Average Performance; Successive Interval; Management Information System; Laboratory.
Fulltext: Paper 47 Rayinda P Soesanto - Telkom University.pdf (192.57KB)

Isi artikel

Information system is an important element for enhancing the organization performance, in this case enhancing performance of laboratory, the satisfaction of the information system must be able to be measured. In this research, the satisfaction of labwork management information system is measured. This research purpose is to measure the satisfaction of labwork management information system in Industrial Engineering Study Program, Telkom University using dimension of quality based on research from Soesanto et al (2014). This research use Successive interval to gain the Weight Average Performance for determining the overall satisfaction from the information system. Further research can be conducted to improve the labwork management information system based on the satisfaction level that identified in this research.

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