Detail Ranking The Products   Oleh:  Zarowin, Stanley Jenis: Article from Bulletin/Magazine Dalam koleksi: Journal of Accountancy vol. 192 no. 4 (Oct. 2001), page 28-32. Topik: PRODUCTS; ranking; products Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ85.13 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Isi artikel Tax preparation software products continue to get high marks from the professionals who use them, with 83 % reporting that they are sufficiently satisfied with the products they use that they do not plan to switch this year. That’s the conclusion of a survey conducted by the National Association of Tax Practitioners (NATP) and shared with the Journal of Accountancy. Some 541 NATP members responded to the survey, reporting what they liked and disliked about the products they had used to prepare 260,000 tax returns earlier this year. Although NATP members assessed a total of 23 software packages, only 13 were included in the final report (see exhibit 1). Products that received less than six assessments were excluded because they would not be statistically valid. Users ranked their tax software products from 1 (very dissatisfied) to 5 (very satisfied). Based on these rankings, users responded with satisfaction ratings averaging 3.84 for their software package and 3.72 for the software’s customer support (see exhibit 2). These rankings were slightly lower than last year’s figures, when product satisfaction averaged 3.97 and customer support averaged 3.84. Network users, however, reported slightly better satisfaction ratings for their products - an average of 3.98 this year compared with 3.90 last year. The number who said they would continue to use the same package this year was about unchanged from last year. The numbers do not include those users who had to switch because their products were discontinued ; the products were TAASC and AM - Tax. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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