An Integer Programming Formulation for Outpatient Scheduling with Patient Preference  

Oleh:

Wang, Jin ; Fung, Richard Y. K. ; Li, Xin

Jenis: Article from Proceeding
Dalam koleksi: The 14th Asia Pacific Industrial Engineering and Management Systems Conference (APIEMS), 3-6 December 2013 Cebu, Philippines, page 1-7.
Topik: Health Care Systems; Scheduling & Sequencing; Mathematical Models; Simulation.
Fulltext: 1166.pdf (1.45MB)

Isi artikel

Patients’ satisfaction during receiving medical service is affected by whether or not their preferences can be met, including time and physician preference. Due to scarcity of medical resource in China, it is urgency to make use of available resource efficiently. To guarantee the utilization ratio, the scheduling decisions are made after all booking information is received. Two integer models with the different objectives are formulated separately, maximizing degree of satisfaction and revenue. The optimal value of the two models can be considered as the bound of corresponding objectives. However, it is improper to implement any of the extreme policies. Because revenue is a key element to keep hospital running and satisfaction degree is related to hospital’s fame. Anyone cannot be missed. Therefore, Hospitals should make a balance. An integrated model is developed to find out the tradeoff between them. Through a computational study, it is concluded that based on the proposed model hospitals can make their decisions according to service requirement.

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