Design Syar’i Tourism Based on Kano Model  

Oleh:

Mansur, Agus ; Widyaningrum, Dzakiyah ; Setiawan, Nashrullah

Jenis: Article from Proceeding
Dalam koleksi: The 14th Asia Pacific Industrial Engineering and Management Systems Conference (APIEMS), 3-6 December 2013 Cebu, Philippines, page 1-6.
Topik: Syar’i tourism; design; service quality; Kano model
Fulltext: 1115.pdf (217.16KB)

Isi artikel

Syar’i tourism is the concept design of industrial tourism based on islamic perspective. The perception of Indonesian people which majority moslem towards the value syari’ah become an impotant thing to design the service quality in industrial tourism. The objective of the research is to analyze the demand factors in desaining service quality that can influence to customer satisfaction by the kano model.. The result shows the highest and the lowest satisfaction coeficient (0.13) and (0.00). the highest and the lowest dissatisfaction coeficient (-0.07) and (0.00).

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