Managing employees’ talk about problems in work in performance appraisal interviews  

Oleh:

Scheuer, Jann

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Discourse Studies (Full Text) vol. 16 no. 3 (Jun. 2014), page 407-429.
Topik: Accomplishment of supervisor authority; conversation analysis; leadership management; multimodality; performance appraisal interview; post-answer response; question–answer sequences; supervisor–employee interaction; talk in institutions; talk on problems in work
Fulltext: Managing employees' talk about problems in work.pdf (684.2KB)

Isi artikel

Performance appraisal interviews are carried out on the basis of known-in-advance written materials such as preparation forms and interview guides. This article demonstrates how participants manage interviews by following a question–answer–response format fit to address interview guide entries one at a time. Two recurring supervisor responses to employees’ talk about problems in work are investigated: positive prediction and advice. It is suggested that these responses serve to establish supervisor authority and deter participants from discussing issues raised in employee answers and thus go against norms emanating from literature on management communication. Results obtained in interviews are put down in writing along the way and subsequently summarized in documents to be signed by both participants, that is, employee and supervisor. The article demonstrates how participants use positive prediction and advice to coordinate talk-in-interaction with handling written materials and note taking, as well as formulating conclusions suitable for writing. The analyses shed light on how talk in an institutional context becomes a middle-medium, that is, a bridge between writings, and how this process is accomplished in turn-taking procedures.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali