The Measurement Of Workload And Optimal Number Of Education Personnel Using Work Sampling And Task Per Job Methods (A Case Study At PT. X)  

Oleh:

Anwar, Syamsul ; Jasril

Jenis: Article from Proceeding
Dalam koleksi: Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014, page OR 11-17.
Topik: workload; number of personnel; work sampling; task per job method
Fulltext: Paper 18 Syamsul Anwar - Jasril ATIP.pdf (233.53KB)

Isi artikel

PT X is an institution of higher education under the ministry of industry. Bureaucratic reform that has been rolled out by Indonesian government demand the institution to demonstrate good performance and to provide optimal service to the clients. Workload measurement become importance because it could be indicators of work efficiency and could be contributed to quality of service. The objectives of this study are to measure workload and determine the optimal number of education personnels in work units at PT X. Object of this study are personnels who work on the study program units and the library, where they are selected due to directly related to student services. There are two methods used ; work sampling and task per job based on KEP/75/M.PAN/7/2004. Data collection was done by direct observation to personnel’s activity and interviewed with the personnels and the supervisors concerned. The results indicate that the personnel’s workload were not optimal, there were shortage and excess workload condition. This study proposes the optimal number of personnel in each work units which fits to personnel’s workload

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