Performance Measurement Of Study Program Based On The Performance PRISM Model  

Oleh:

Suhardini, Didien ; Badariah, Nurlailah ; Anindito, Wishnu

Jenis: Article from Proceeding
Dalam koleksi: Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014, page IM 131-135.
Topik: performance; performance measurement; performance prism; academic scorecard
Fulltext: Paper 82 Didien Suhardini Trisakti University.pdf (191.16KB)

Isi artikel

Every study program in Higher Education Institution needs to do a performance measurement viewed from all aspect. Performance Prism is a performance measurement and management framework that describes the performance of the organization that views of the needs and wants of all stakeholders. This model was developed in the shape of a prism that has five perspectives.The result of stakeholder identification for study program, are following: founder, academic staff, non-academic staff, student, alumni, government, user, society, training organization Performance prism is improved by viewing the founder satisfaction as a academic management perspective on Academic Scorecard model. The next step is to identify needs and wants of all stakeholders and also their contribution. Then, stakeholder satisfaction derived from how great the needs and wants are met. Using Importance Performance Matrix (IPM) attribute of stakeholder satisfaction retrieved from quadrant II, where the score of satisfaction below average and the score of need above the average. Study programs identify strategies to meet the needs and wants of the stakeholder, the process for implementing strategies, and capabilities to conduct process and stakeholder contribution to strengthen capability. Key performance indicator and target are applied to all five perspectives of all stakeholders. The performance measurement is done by comparing the actual values with the target

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