Improvement Of Online Trade Service Quality Licensing System In Trade Ministry Of Republic Indonesia  

Oleh:

Dachyar, M. ; Yadrifil ; Ismail, Asmirawati

Jenis: Article from Proceeding
Dalam koleksi: Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014, page IM 105-115.
Topik: Information System; Service Quality; Quality Function Deployment; Trade Public Service
Fulltext: Paper 66 M Dachyar Indonesia University.pdf (731.95KB)

Isi artikel

The quality of trade facilitation public services are expected to have the same quality with other countries. Transparent process and quick service are important value which is expected by exporters and importers.This research using Service Quality and Quality Function Deployment method to measure the user satisfaction and get the attributes to improve the system. There are five important dimensions as the result of this research; effectiveness, trust, reliability, formality-automation, and citizen support. Technical factors that need special attention are continuous service as service level arragement, increasing the knowledge of human resources and 100% online system by digitilizing certificate and endorsement process

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