Penerapan Manajemen Mutu Terpadu Secara Tepat Akan Menjamin Tercapainya Keunggulan Bersaing dalam Era Globalisasi  

Oleh:

Supranto, Johannes

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI - atma jaya
Dalam koleksi: Jurnal Ekonomi dan Bisnis vol. 1 no. 2 (Aug. 2001), page 124-137.
Topik: Globalisasi; Manajemen Mutu Terpadu; Keunggulan Bersaing

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ100.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

The proper application of total quality management has proved that Japanese dominates the world automotive and electronic market. In the era of globalization a competion in the business world is very tight, so in order a company be able to develop or at least to be survive, it should be able to produce a product which is better quality, cheaper price, faster delivery and better services compared with the competitor. All these efforts are required for satisfying customers in order to become loyal. Loyal customers in the long run will increase profit To quarantee achieving loyal customers, a company should apply the total quality management, which can be defined as a systematic effort at continuous quality improvement of all processes, products, survices and human resources throughout the organization, undertaken with an objective of improving customer satisfaction. This paper will explain the total quality management more deeply.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali