Do You Want the Good News or the Bad News First? The Nature and Consequences of News Order Preferences  

Oleh:

Sweeny, Kate ; Legg, Angela M.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Personality and Social Psychology Bulletin (http://journals.sagepub.com/home/pspc) vol. 40 no. 3 (Mar. 2014), page 279-288.
Topik: Giving Bad News; Communication; Bad News Delivery; News-givers; News-recipients; News Order
Fulltext: PSPB_40_03_279.pdf (516.3KB)

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Information often comes as a mix of good and bad news, prompting the question, “Do you want the good news or the bad news first?” In such cases, news-givers and news-recipients differ in their concerns and considerations, thus creating an obstacle to ideal communication. In three studies, we examined order preferences of news-givers and news-recipients and the consequences of these preferences. Study 1 confirmed that news-givers and news-recipients differ in their news order preferences. Study 2 tested two solutions to close the preference gap between news-givers and recipients and found that both perspective-taking and priming emotion-protection goals shift news-givers’ delivery patterns to the preferred order of news-recipients. Study 3 provided evidence that news order has consequences for recipients, such that opening with bad news (as recipients prefer) reduces worry, but this emotional benefit undermines motivation to change behavior.

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