Communication Skills  

Oleh:

Breen, Kerry J. ; Cordner, Stephen M. ; Thomson, Colin J. H. ; Plueckhahn, Vernon D.

Jenis: Article from Books - E-Book
Dalam koleksi: Good Medical Practice Professionalism, Ethics and Law, page 33-48.
Topik: Obstacles to Effective Communication; Use of Communication Skills; The Physical Examination
Fulltext: Communication Skills.pdf (144.89KB)

Isi artikel

Chapter 1 emphasised how respect for patient autonomy has become more central to the doctor–patient relationship while bene?cence has been dimin- ished in importance because of its paternalistic overtones. Effective communication strengthens patient autonomy by enhancing understanding and is essential for good medical practice. It is the means of history taking, obtaining consent for examinations and procedures, and explaining diagnoses and treatment. Effective communicators are able to establish rapport, trust and con?dence with patients more easily than ineffective communicators, thereby enhancing the ?ow of crucial information and increasing the likelihood that advice will be heeded. Effective communication decreases the likelihood of complaints [1], acrimony or legal action if adverse events occur [2–3]. Good communication skills alone are not suf?cient for professional medical practice and must be accompanied by clinical competence, empathy and ethical behaviour [4]. Good communication skills are also a necessary prerequisite if the doctor is to provide effective leadership of the ‘health-care team’.

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