Praktik Manajemen Mutu Terpadu dan Hubungannya dengan Formalisasi, Desentralisasi, Kualitas Produk, Serta Kinerja Organisasi  

Oleh:

Witjaksono, Andre. D

Jenis: Article from Journal - ilmiah nasional - terakreditasi DIKTI
Dalam koleksi: Ekuitas: Jurnal Ekonomi dan Keuangan vol. 16 no. 01 (Mar. 2012), page 48-62.
Topik: Formalization; decentralization; TQM Practice; product quality; organization performance
Fulltext: 4_pas.pdf (198.71KB)

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The general objective of this study was to examine dan to analyze the relationship of total quality management practice with formalization, decentralization, product quality, dan organization performance. To reach the objective, this study was carried out by using survey research. Samples, recruited by means of sampling population, consisted of 162 four or more wheel automotive company producing part dan equipment in Indonesia. 31 responses returned were analyzed with partial least square model to find out the relationship among variables simultaneously. The findings of this study indicate that: 1. Formalization have influence on the TQM Practice, 2. Decentralization does not have influence on the TQM Practice, 3. TQM Practice has influence on Product Quality, 4. Product quality has influence on organization performance, 5. TQM Practice has influence on the organizational performance. Based on the findings of the study, it can be concluded that TQM Practice was proven as a powerful approach for the organization which desired to accomplish high product quality dan excellent performance. The findings also indicated that automotive part dan equipment industries in Indonesia still have low technology knowledge, dan tend to centralized structure.

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